Juicar will take the next exit

Frequently Asked Questions

Until when can I drive my Juicar?

Juicar customers are able to keep their subscriptions until the 30th of September 2020.

Why can’t I register anymore?

As Juicar will be discontinued, no registration is possible since the 30th of June 2020.

What happens to my data?

All data will be deleted after the project has been concluded as outlined in our privacy policy .

What happens to Juicar customers?

We are happy to confirm that all current customers have received a bespoke offering which allows them to purchase or keep renting their vehicle. Throughout Juicar’s history, we have dedicated ourselves to delivering outstanding customer experiences, and as we now end our project, we are committed to avoiding any service disruption for our existing customer base as best as we can.

What happens to open invoices?

All open invoices or contractual obligations will stay valid and will be handled as usual.

When will my contract terminate?

Your contract with Juicar will terminate automatically on the 30th of September 2020. The Juicar AGBs remain valid until then.

What happens to the subscription fee?

As outlined in your contract, the subscription fees will continue to be invoiced for all costs incurred until the 30th of September 2020.

What happens to my car?

We will contact you in advance to arrange the most convenient pick-up date (by the 30th of September).

What happens if I need a service appointment or have an accident before the 30th of September?

All services and emergency protocols will continue as usual until the 30th of September.

What happens to my home charger?

Home chargers will remain with customers after the 30th of September 2020 without any additional costs as we want the electric revolution to continue.

What happens to my “Fully-Charged” subscription?

"Fully-Charged" subscriptions will terminate as all other Juicar subscriptions on the 30th of September 2020.

What happens to my summer and winter tires?

If you decide to accept the offer to keep the car, you will be able to also keep the winter- and summer tires you are currently using with your cars.

Can I keep my Plugsurfing account?

No. The account will be closed.

How can I contact Juicar after the 30th of June 2020?

We will still be available over e-mail (service@juicar.com) until End of November 2020.

Will I still receive Juicar newsletters and do I have to unsubscribe?

No, we will not send newsletters past the 30th of September.