The protection of personal data and the responsible handling of the information you entrust to us are important to us. For this reason, we collect, process, use and store the data in accordance with the Swiss laws on data protection and data security.
Contact of the data controller
Alpiq E-Mobility AG
In the following we inform you about the data collection and use of your data when you visit our Internet offer
In order to continuously improve our information offer, we collect, store and process data in anonymised form. Furthermore, the IP address, time and date as well as the type of browser used are collected and stored. The data is not used to personally identify the user. We do not create user profiles either. and use of your data when visiting our Internet offer
We only use and store your personal data if there is a legal reason for doing so or if you have consented to its use and provided us with this data voluntarily. It is therefore solely your decision whether and which data you provide us with. If it is necessary for the establishment, modification, content design and administration of a contractual relationship with you, your personal data will be processed in compliance with the applicable data protection regulations.
If you expressly give us your consent, we will also use the data for the purposes of personalised market research, advertising and the further improvement of our services. In doing so, it may be necessary for us to make your Data available to other Alpiq AG Group companies and our partners who are directly involved in the performance of the contract. We assure you that this Data will be treated with the necessary and appropriate care and will only be used for the purpose intended. In doing so, we adhere to the principle of not selling, renting or otherwise making Personal Data available for purposes other than those for which it is intended.
In order to be able to offer and process our services, it may be necessary for us to pass on personal data to service providers. These service providers are also contractually obliged to comply with data protection regulations and are not considered third parties in the sense of data protection law.
In principle, we collect and store data only with your consent and as long as they are necessary for the processing of the inquiry, the order or the contract. In case of a possible availability inquiry or order of one of our subscription products, we first save the desired subscription bundle with the corresponding price, the surname, first name, the telephone number given, the postcode, as well as the telephone number for possible queries in order to be able to check the local availability. In case of other inquiries, we use the data until we have clarified the inquiry conclusively and in the interest of the inquirer.
We delete all data irrevocably after 6 months at the latest, if they are no longer necessary for the handling of the order process, the fulfilment of the contract and invoicing, unless there are legal reasons - such as retention periods - against it. In this case we delete the data immediately after the expiry of these periods. In order to ensure that your personal data is not stored longer than necessary, we have introduced time limits for its deletion and a regular review procedure.
Rights to information, amendment and correction
You can ask us at any time whether we have stored your personal data with us, what data exactly we have stored about you, for what purpose we have stored this data, and to whom we have passed it on, if applicable. We will gladly provide you with this information in writing. Simply send an e-mail to firstname.lastname@example.org.
You also have the right to have incorrect data corrected, blocked or deleted. You can object to the use of your data. Of course you have the right to revoke any consent you may have given to the collection, processing and use of your data at any time and without giving reasons. You can do this by sending an e-mail to email@example.com. We will then not process and delete your personal data unless we can prove legal and/or other compelling reasons for processing worthy of protection. This is the case if our legitimate interest outweighs your interests, rights and freedoms, for example if the processing serves to assert, exercise or defend legal claims.
In order to optimize our internet presence and various functions, we are supported by a number of tools from the following service providers:
AdRoll is an interest based internet advertising service provided by NextRoll Inc. ("NextRoll"), which allows us to display ads on other websites. This technology is enabled by placing a "remarketing cookie" in your browser.
The entire process and all information collected by AdRoll regarding your use of our website is completely anonymous. No personal data is stored. Neither we as the operator of this website nor other advertising customers of AdRoll receive information from AdRoll by which you could be identified. However, the anonymized data is stored and processed by AdRoll in order to provide you with interest-based advertising in accordance with the AdRoll Data Usage Policy. You may allow or disallow AdRoll and its partners to display advertisements on and outside of AdRoll. For more information on how to opt-out of AdRoll and the Data Use Policy, please visit http://www.adroll.com/about/privacy.
We use the services of AWS to operate our website. The data provided by you is stored on an AWS server in Frankfurt am Main. AWS will not disclose, move, access or use customer content unless we agree to do so in order to provide our services. Further information can be found here: https://aws.amazon.com/en/privacy/?nc1=f_pr.
Google Ads is an internet advertising service of Google Inc. ("Google"), which allows us to display ads both in Google's search engine results and on the Google advertising network.
Google Ads promotes our website by displaying interest-related advertisements on third-party websites and in Google search engine results and by displaying third-party ads on this website. If you reach our website via a Google ad, Google will place a so-called conversion cookie in your browser. A conversion cookie automatically loses its validity after thirty days and is not used for personal identification. A valid conversion cookie allows us to track whether certain sub-pages on this website have been accessed. Neither we as the operator of this website nor other Google Ads advertisers receive information from Google that could be used to identify you.
The information summarized in the cookie about your use of our website is usually transferred to a Google server in the USA and stored there. However, due to the IP-anonymisation on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and then shortened there. On our behalf, Google will use the summarised information to evaluate your use of the website, to compile reports on the activities on the website and to provide further services to us, as the operator of the website, in connection with the use of the website and the Internet. Google uses pseudonyms for this purpose. The IP address transmitted by your browser in the context of Google Ads is not merged with other data from Google.
On our behalf, Google will use the summarised information to evaluate your use of the website, to compile reports on the activities on the website and to provide further services to us, as the operator of the website, in connection with the use of the website and the Internet. Google uses pseudonyms for this purpose. The IP address transmitted by your browser within the framework of Google Analytics is not merged with other data from Google.
The Google Tag Manager is also used on our website. The Google Tag Manager is another solution from Google Inc. that allows you to manage website tags via an interface. The Google Tag Manager is a domain without cookies that does not collect any personal data. The Google Tag Manager provides for the triggering of other tags, which in turn may collect data. This is herewith pointed out separately. The Google Tag Manager does not access this data. If deactivation has been made by the user at the domain or cookie level, this will remain in effect for all tracking tags implemented with Google Tag Manager.
Our website uses the map service Google Maps of Google Inc. via an API (Application Programming Interface). ("Google"). To use the functions of Google Maps it is necessary that we store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
Further information on "Google Ads", "Google Analytics", "Google Tag Manager", "Google Maps" and the applicable data protection regulations of Google can be found at https://policies.google.com/privacy?hl=en.
The collection and storage of data for web analysis can be contradicted at any time with effect for the future.
The storage of cookies can be prevented by a corresponding setting in your browser software; as a result of deactivating cookies, it is possible that in this case not all functions of this website can be fully used. Furthermore, each user can prevent the collection of data and information generated by the cookie and related to his or her use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en.
You may also object to interest-based advertising by Google at any time. To do so, you must call up the link www.google.com/settings/ads from every Internet browser you use and make the desired settings there.
We cooperate with Klaviyo, Inc ("Klaviyo") to send newsletters to e-mail addresses entered on our websites and stored by us. If you have done so and agreed to receive newsletters, your data will be transferred from us to Klaviyo in distribution lists with e-mail addresses.
The transmitted data will be stored by Klaviyo on secure servers in the USA. Klaviyo assures that it will never sell or pass on e-mail addresses or lists of e-mail addresses.
Klaviyo can access our added distribution lists and the data in the list as well as the information. If you use the "Forward to a friend" (FTF) link in an e-mail newsletter sent by us, you can share the contents of the newsletter with other people who are not on our distribution list. However, when you forward an email to a friend, neither the sender's email address nor the friend's email address is stored. As the creator of the newsletter, we only see the total number of newsletters forwarded by a registered recipient and have no access to the email addresses used for forwarding.
Klaviyo uses counting pixels, also called web beacons. This allows user behaviour to be tracked, e.g. who opened the e-mails when and who clicked on which links. In this way we can measure the success of our e-mail campaigns and improve their relevance for specific target groups.
If you are a subscriber to our newsletter and no longer wish to be contacted or object to the use of your data, please unsubscribe directly using the appropriate link within the newsletter or contact us directly to cancel your subscription.
We use Zendesk,
For this purpose, data of our customers is stored on the servers of Zendesk or its service providers.
When visiting the website, certain information may be collected by Zendesk and stored in log files. This information includes Internet Protocol (IP) addresses and browser type, Internet service provider, referring/exit URLs, operating system, date/time stamp, information you enter, locale and language settings, and identification numbers assigned to your devices.
Instapage enables us to track and analyze users' responses to traffic or behavior.
Our website may contain links to other websites of third parties. We are not responsible for the privacy policies of these websites.
For more information on usage-based online advertising and how to deactivate it, please visit http://www.youronlinechoices.eu/.
By entering your e-mail address in the appropriate field, you can subscribe to our specific newsletter. In doing so, we record the given e-mail address as well as the first and last name. The personal data we collect allows us to send the newsletter and keep subscribers informed about our products and services. Before sending a newsletter, we require the consent of the interested party. Consent is given by entering an e-mail address in the corresponding field on our website. The service can be cancelled at any time. You will find a link to this either in the footer of our newsletter or you can unsubscribe directly using this link.
You have an unlimited right of complaint to our local data protection partner, whom you can contact at any time:
Right of complaint to our local data protection partner
Alpiq E-Mobility AG (Juicar)
Right of appeal to our supervisory authority
Federal Data Protection and Information Commissioner
3003 Bern, Switzerland
29 January 2020